When will my order ship?

Your order will processed and shipped via UPS ground shipping within 2-3 business days provided the items are in stock and there are no issues with payment verification. Expedited orders will ship within 24 hours for UPS 2nd Day Air and Next Day Air

Do you ship internationally?

Yes. We ship to Canada via USPS as well as internationally. Please email us at help@lcny.com for additional details 

How much does shipping cost?

UPS Ground shipping is FREE for all domestic USA orders

Can I make changes to my order?

You may request a change to your order, provided your order has not already been charged. Please call during business hours 1-888-452-2372 (9:00 am to 5:00 pm EST) and have your order number ready.  Please never request a change to your order via email as we may not receive it in time

Can I cancel my order?

You may request to cancel your order, provided your order has not already been processed and shipped. If your account has been charged, but the order has not been processed - you will receive a credit back to your account in 1-2 business days. Please call during business hours 1-888-452-2372 (9:00 am to 5:00 pm EST) and have your order number ready.  Please never request to cancel your order via email as we may not receive it in time

What happens if the item I ordered is out-of-stock?

Occasionally, high demand causes us to run out of certain items. If we do not have an item that you've ordered in stock, we include an out-of-stock notification card when we ship your order and alert you in your shipping notification email. Because we do not charge your credit card until we ship your order, charges for out-of-stock items do not appear on your bill. We are unable to accept back orders through shoplacera.com at this time.

What carrier do you recommend for return shipping?

USPS, FedEx, UPS are the best. They all have tracking information so you know if the return was delivered - just be sure to save your receipt 

How do I return or exchange?

Please see our Shipping and Returns section at the bottom of the home page for complete details

What do I do if my item arrives damaged?

Please email us at help@lcny.com and we will be more than happy to assist you with an exchange

Where is my order confirmation?

We will keep you informed about your order via email and you will receive a tracking number once your order has been shipped. Please be sure to check your spam folder if you have not received an order confirmation. If you need additional assistance, you can email us at help@lcny.com

How can I use my store credit?

There will be an option to use store credit during the checkout process

How do I return a gift I received from your website?

Please contact us and we will let you know the address to ship it back to. Please note if you are returning the items they will be credited to buyer. If you would like store credit instead, please make a note of it on your return

I forgot my password, what should I do?

Please reset the password using the link or email us at help@lcny.com and we can reset it for you 

I received an error message when I entered my shipping and billing addresses, what should I do?

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your credit card has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue)

What methods of payment do you accept?

All major credit cards and PayPal